Frequently Asked Questions

You do not have to do the entire course in one session. You can work at your own pace and come back to where you last left off by logging into the site and visiting the “My Courses” tab. We suggest you complete the course in three 2-3 hour sessions. The course takes approximately 8 hours depending on the learner.

You have access to complete the course in 30 days.

You can download and print the “Reference Guide & Activity Sheets” by clicking on the Introduction Lesson, scroll down to the blue box “Reference Guide & Activity Sheets” and click on the red download button “Download the resource package”.

You can also access the “Reference Guide & Activity Sheets” by clicking on a link in the confirmation email you received.

Yes, you can send a message to the course teacher by clicking on the red button “Contact Lesson Instructor” in any lesson.

Once you have finished a lesson, you will need to click the “Complete Lesson” or “View Lesson Quiz” button at the bottom to access the next lesson/ quiz.

Yes, you can download it here. Or, you can download it within “The Interview” Lesson. Scroll down to the blue box and click the red button” DOWNLOAD THE INFORMATION SHEET”.

At anytime you will be able to revisit past lessons you have completed. You can do so by clicking through the side bar navigation, or through the links at the bottom of each lesson, or on the course information page.

With the exception of the final exam, all quizzes within the course require a 50% pass grade. Answer all questions and then submit your results to see the correct answers and your quiz grade. If you do not have a 50% pass grade, you can reset the quiz by clicking on the “RESET QUIZ” button to try again.

The final exam requires a 75% pass grade. If you do not pass the final exam, you will need to contact the course instructor to discuss your course progression and to retake the exam. Just click on the Red Contact Course Instructor button.

Once you are 100% complete, you can go to your "My Courses page."

Click on the red button “DOWNLOAD CERTIFICATE”. Please check your "My Account page" and ensure the First, Last and display name(s) are those that you would like to have added on the certificate.